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Terms of Service

Last updated: December 26, 2024

Welcome to RankBrain. These Terms of Service govern your use of our website and services. By accessing or using our services, you agree to be bound by these terms.

1. Services Overview

RankBrain provides search engine optimization (SEO), AI search optimization, and related digital marketing services. Our services are designed for businesses seeking to improve their online visibility and organic search performance.

2. Account Registration

To access certain services, you may need to create an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

3. Service Agreement

Engagement Terms

Specific services are governed by individual service agreements or statements of work (SOW) that outline scope, deliverables, timelines, and pricing. These documents form part of these Terms.

Client Responsibilities

Clients agree to:

  • Provide timely access to necessary resources and information
  • Review and approve deliverables within agreed timeframes
  • Maintain accurate website access credentials
  • Communicate changes that may affect project scope

4. Payment Terms

  • Fees are as specified in your service agreement
  • Payment is due within 30 days of invoice unless otherwise agreed
  • Late payments may incur interest at 1.5% per month
  • We reserve the right to suspend services for overdue accounts

5. Intellectual Property

Our Property

All methodologies, tools, templates, and proprietary processes remain the property of RankBrain. Clients receive a license to use deliverables for their business purposes.

Client Property

Clients retain ownership of their existing content, branding, and materials. We will not use client materials for other purposes without permission.

6. Confidentiality

Both parties agree to keep confidential information private. This includes business strategies, analytics data, pricing, and proprietary methods. Confidentiality obligations survive termination of services.

7. Disclaimers

No Guarantee of Rankings

While we employ industry best practices, we cannot guarantee specific search engine rankings. Search algorithms are controlled by third parties and subject to change without notice.

Third-Party Dependencies

Our services may depend on third-party platforms (Google, Bing, etc.). We are not responsible for changes to their policies, algorithms, or availability.

8. Limitation of Liability

To the maximum extent permitted by law, RankBrain shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability shall not exceed the fees paid by you in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless RankBrain and its employees from any claims, damages, or expenses arising from your use of our services or violation of these terms.

10. Termination

  • Either party may terminate with 30 days written notice
  • We may terminate immediately for material breach
  • Upon termination, outstanding fees become immediately due
  • Work completed before termination remains billable

11. Dispute Resolution

Any disputes shall first be addressed through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration under the rules of the London Court of International Arbitration.

12. Governing Law

These Terms are governed by the laws of England and Wales. You consent to the exclusive jurisdiction of courts located in London, UK.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or website notice. Continued use of services after changes constitutes acceptance.

14. Contact Information

For questions about these Terms, contact us at:

  • Email: legal@rankbrain.com
  • Address: 123 Innovation Street, London, EC2A 4BX, United Kingdom

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.